TruePrivacy + ServiceNow
Integrate TruePrivacy workflows with ServiceNow ITSM.
Overview
ServiceNow is the leading enterprise ITSM and workflow platform. TruePrivacy integrates with ServiceNow to route DSR requests received through ServiceNow into TruePrivacy's automated fulfillment workflow, and to create ServiceNow incidents and tasks for privacy-related findings.
For large enterprises where ServiceNow is the system of record for all operational workflows, this integration ensures that privacy operations — DSR management, breach response, privacy risk remediation — are managed within the enterprise workflow platform while being automated by TruePrivacy.
What TruePrivacy can do
Data types accessed
- •Workflow metadata
- •DSR intake information
- •Incident and task descriptions
DSR capabilities
- Ingest DSR requests submitted through ServiceNow
- Create ServiceNow incidents for privacy findings
- Update ServiceNow records on DSR completion
- Automate DSR fulfillment for ServiceNow-submitted requests
How it works
- 1
Connect TruePrivacy to ServiceNow via OAuth 2.0 with the appropriate ServiceNow REST API scopes.
- 2
Configure intake routing: DSR requests submitted through ServiceNow are automatically ingested by TruePrivacy and processed through the automated fulfillment workflow.
- 3
TruePrivacy creates ServiceNow incidents for findings requiring IT or engineering action.
- 4
Workflow completion events in TruePrivacy update the corresponding ServiceNow record status.
Frequently asked questions
Yes. TruePrivacy provides a ServiceNow integration that can ingest DSR requests submitted through a ServiceNow catalog item or incident form, routing them into TruePrivacy's automated fulfillment workflow. Fulfillment status is reflected back in the ServiceNow record.
TruePrivacy can work alongside ServiceNow's Integrated Risk Management and Privacy Management modules, complementing them with automated data discovery and DSR fulfillment capabilities that ServiceNow's native tools do not provide.
TruePrivacy requires a ServiceNow integration user with the itil role (for incident and task creation) and the catalog_admin role (for catalog item integration). Additional roles may be required depending on your ServiceNow configuration.
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