TruePrivacy + Jira Service Management
Manage personal data in Jira Service Management tickets.
Overview
Jira Service Management (formerly Jira Service Desk) is widely used for IT service management and internal service requests, storing personal data in ticket requestor details, descriptions, and attachments. TruePrivacy integrates with Jira Service Management to discover personal data in service requests and to manage deletion workflows for both customer-facing and employee-facing service desks.
For organizations where Jira Service Management is the intake channel for privacy-related requests, TruePrivacy can also receive DSR notifications from Jira Service Management and route them into the TruePrivacy DSR workflow automatically.
What TruePrivacy can do
Data types accessed
- •Ticket reporter details
- •Issue descriptions
- •Comments and updates
- •Attachment files
- •Custom field values
- •Customer portal accounts
DSR capabilities
- Export requestor data and ticket history
- Anonymise personal data in ticket content
- Delete customer portal accounts
How it works
- 1
Connect TruePrivacy to your Jira Service Management instance via OAuth 2.0.
- 2
TruePrivacy scans service request data including reporter details, ticket descriptions, and attachments.
- 3
Personal data discovered in tickets is classified and added to your data inventory.
- 4
DSR fulfillment actions can update or redact ticket content via the Jira API.
Frequently asked questions
Yes. TruePrivacy has a Jira Service Management integration that can route DSR requests submitted through your Jira Service Management portal directly into TruePrivacy's DSR workflow — automating the entire process from intake to fulfillment.
TruePrivacy supports Jira Service Management Cloud (Atlassian Cloud). On-premise Jira Service Management Server installations are supported via TruePrivacy's on-premise agent.
Connect TruePrivacy to Jira Service Management today
Start your free trial and connect Jira Service Management in 10 minutes.