TruePrivacy + Freshdesk
Manage customer data and deletion requests in Freshdesk.
Overview
Freshdesk is a popular customer support platform storing contact information, ticket history, and agent conversation data. TruePrivacy integrates with Freshdesk to discover personal data in contact and ticket records, and to automate the fulfillment of deletion and access requests.
For Freshworks users, TruePrivacy can coordinate DSR fulfillment across Freshdesk and Freshsales simultaneously — ensuring a single deletion request covers both the support and CRM record for a customer.
What TruePrivacy can do
Data types accessed
- •Contact records
- •Ticket content
- •Ticket comments
- •Attachments
- •Custom contact fields
- •Company records
DSR capabilities
- Delete or anonymise Freshdesk contact records
- Export contact data and ticket history
- Redact personal data from ticket comments
How it works
- 1
Generate a Freshdesk API key and add it to TruePrivacy's integration settings.
- 2
TruePrivacy scans Freshdesk contacts, tickets, and custom fields for personal data.
- 3
DSR requests are matched against Freshdesk contacts by email address.
- 4
Deletion actions anonymise or delete the contact record and associated ticket data.
Frequently asked questions
TruePrivacy requires an API key associated with an agent with Administrator permissions to read and modify contact and ticket records. A dedicated agent account for TruePrivacy is recommended.
Yes. If both Freshdesk and Freshsales are connected to TruePrivacy, a single deletion DSR will trigger deletion workflows in both platforms simultaneously.
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